TV Commercial:
DAP XHose Pro; “The Only One”
Description:
In this new commercial for the upgraded DAP XHose Pro expanding hose, Michael Berardi the inventor of the XHose tells us why the DAP XHose Pro is the original, and the best expanding hose.
Partial transcript:
Are you confused by all the expanding hoses on the market? Don’t be fooled by imitations.
Hi, I’m Michael Berardi. I’m the inventor of the X-Hose, the original blue expanding hose. In fact, i’ve been awarded two U.S. patents for my invention. My X Hose is the only patented expanding hose on the market and it bears the trusted DAP products name.
Now I’m very proud to introduce my new DAP X-Hose Pro. With solid brass fittings, a wider 3/4 inch diameter and constructed from even stronger materials. Works like my original X Hose. Just turn the water on and my XHose Pro automatically expands and expands and expands as you effortlessly guide it to where you need to go and when you’re finished my XHose Pro will automatically follow you back and contract for easy storage. My DAP XHose Pro is great for homeowners and professionals.
(Heiko Sommerer, Whiteglove Mobile Detailing): I own a mobile detailing company and this hose saves me a lot of time and energy on my job. It never kinks, it is super light weight, and hardly takes up any space in my trailer.
(Michael Berardi): This 50 foot 3/4 inch rubber hose weighs over 11 pounds. My 50 foot 3/4 inch XHose Pro weighs only about 2 pounds. My DAP XHose Pro is actually made from a tough, multi layered expandable inner hose and a folded outer covering made from durable super-strong webbing. Because of it’s patented design, my XHose Pro will never kink. Get my new DAP XHose Pro for only $29.95 but call right now and get a second XHose Pro free, just pay processing and handling. My DAP X Hose Pro also comes with a lifetime quality guarantee. If it ever fails just return it for a free replacement.
Durable solid brass fittings, super strong materials strong enough to pull and SUV! 3/4 inch diameter for a powerful spray and incredibly light so call now! I promise you’ll love it!
Claims and what they mean:
This commercial for the new XHose Pro makes most of the same claims as the original DAP Xhose. To see our review of the original DAP XHose commercial, please click here.
- What the commercial said: This 50 foot 3/4 inch rubber hose weighs over 11 pounds. My 50 foot 3/4 inch XHose Pro weighs only about 2 pounds
- What most people might think that means: The DAP Xhose is much lighter than a regular rubber hose and only weighs 2 pounds
- Is it true?: Based on online reviews, it does appear that the XHose Pro is much lighter than a standard rubber hose however the claimed weight of two pounds only applies when the hose is completely empty and not in use.
- What the commercial said: My DAP XHose Pro is actually made from a tough, multi layered expandable inner hose and a folded outer covering made from durable super-strong webbing
- What most people might think that means: The XHose Pro will never break because it is made of super strong and durable materials
- Is it true?: Based on online reviews the Xhose Pro does not appear to be strong or durable, but the commercial never actually makes the claim that it will never break or burst or that it is actually strong or durable – only, that it is made from “durable super strong webbing”
- What the commercial said: XHose Pro will never kink
- What most people might think that means: This hose will never kink
- Is it true?: Based on online reviews seems that indeed, the Xhose Pro does not kink
- What the commercial said: Get my new DAP XHose Pro for only $29.95 but call right now and get a second XHose Pro free
- What most people might think that means: I can get two 50 foot long Xhose Pros like in the commercial for only $29.95
- Is it true?: Even though the longer 50-foot Xhose is shown and mentioned throughout the commercial, the price of $29.95 is for the 25-foot Xhose. Also, as mentioned there are additional shipping and handling fees for both XHoses. To get the 50 foot Xhose Pro the cost is $49.95 plus $9.95 shipping and handling. To get your second, free Xhose you must pay an additional $9.95 shipping and handling. Your total cost for your Xhose (as shown in the commercial) and your second, free Xhose is $69.85 +Tax
- What the commercial said: My DAP X Hose Pro also comes with a lifetime quality guarantee. If it ever fails just return it for a free replacement
- What most people might think that means: If my X Hose Pro ever breaks, I can get a new one for free
- Is it true?: We are unable to find any details on the XHose Pro money back guarantee, other than what is shown on the “Lifetime Guarantee” logo/picture at the www.xhosepro.com website which reads: “Lifetime Guarantee – if it ever fails we’ll replace it! Just pay S&H”; This means that to get your new, free replacement, you will have to pay unspecified shipping and handling fees. There is also a line on the website that says the replacement guarantee only applies if you buy the Xhose Pro online or via telephone order (ie; not if you buy it at the store)
Update: Customer Service for DAP XHose and X Hose Pro
In response to comments and questions from our readers we have attempted to find the customer service phone number to request refunds or return information for the X Hose and XHose Pro. We have searched the X Hose website and we are unable to find any published telephone number for customer service. The DAP X Hose website is owned or managed by National Express Online, who’s published telephone number is 203-852-0024.
If you are able to find a better telephone number for customer support please leave a comment below.
Summary:
The DAP XHose Pro commercial makes all of the same basic claims as the original XHose commercial. Some true, some deceptive, some may not be not true.
Had three x-hose, two broke apart inside, called company, guaranteed for ’90 days’ – some belief in their product……. back to my inferior 30 year old hoses, they are heavier ‘ but they work’ no B.S. advertising here…….
How did you contact them. I need to return me defective hose. thnaks
My Xhose Pro rubber lining busted at the spigot. I called and was surprised that they stated they would send out a replacement. The number I called 800-554-5925 ext 2. or go to the website and click “Help” at the bottom.
Imagine if someone figured out how to use this concept not using cheap Chinese crap matericals, then it could be a winner. Doesn’t seem to difficult to increase the quality of materials. Mine have consistently burst over and over again after figuring out how to put new connectors on each end after each bursting of hose. It is always the same, the latex tube breaks then water flows out through outer material which is crazy. Why not use a double latex expandable tube and a non leaking outer cover? Love the concept, but the application sucks to date.
Great ideas you have. Hope they take the suggestion and make this product the great one it could be.
purchased 2-75 feet (buy one get one free – so 4); and 1 25 foot (2 with buy one get one free). 2nd time using one of the 75 foot ones, it just busted open about a foot long. Wrote to them, they wanted me to call. Said that since this my first call they’ll replace it for free (no shipping/handling). Now 2 more (after using them once) out of the original 4 75 foot ones busted). What a piece of crap. I am waiting on a reply, as I wrote another note over the weekend. If their product is so great, they shouldn’t be charging me shipping and handling as they are breaking on first use. We’ll see. I AM NOT paying additional money if that is the case. That just indicates they are a frace. Now if the do replace the rest free – than I will have a better opinion. Right now I do not.
Wow, I came on here to get help in contacting this company after having a hose failure in where the inner hose separated from the brass fitting on one of my 50′ XHOSE PRO. After reading most of the negative reviews about failures, extra costs and poor customer service, I can tell you I was not looking forward to calling National Express/DAP XHOSE.
I first called the (203) number listed both here and on the DAP Blog for warranty issues, and they told me I was calling the wrong number and needed me to contact their (800) number. Well, I initially thought, “oh great, here we go” and so I called the (800).
I was greeted very nicely by Miss Ellen and after a few moments she located all the info on my order from back in July 2013. I explained my issue with the XHOSE PRO and then asked her what I had to do in order to get a replacement. I was actually taken aback when she said, ” we will send you out a replacement and you should have it within 7-10 working days after it ships”. I asked if I needed to ship back the old hose and she said “no need to Sir”. Miss Ellen then went on to go over the directions in great detail in hopes to avoid another failure. There are a couple of steps added to the initial instructions which came with my initial order and I intend on following them.
I can’t explain why this happened to me, was it because I had purchased the PRO series or perhaps with so many dissatisfied customers and/or complaints this company finally got-a-clue. Whichever the case, I’m satisfied with this issue and hope the same for other customers.
Update. Just received my replacement XHOSE Pro today.
What were the extra steps that were added to the initial instructions? Did they help to keep your hose intact?
The extra step is don’t turn the water on.My x-hose pro burst on it’s second use also.Want a scam.
Anyone have any input on the newest ULTRA which is suppose to be better than all the rest?
FREE-ADPLOTTER.com
I have been waiting for delivery of my order for 1 month now. I called the 203-852-0024 number and they told me I would need to call the Customer Service number of 1-800-554-5925 X 2 and they did answer and did find my order and told me it would be another month before they hoses I ordered would be back in stock. We will wait it out for now. Hope this info helps someone else in contacting the company. They were pretty quick on the phone and also very polite.
The ultra is no better!
Now you REALLY have me worried. Loved the idea of these hoses.
I have bought 4 of the green stretchy hoses. Loved them at the start. Great idea….but….all of a sudden….all four of them ripped apart in different ways. I agree with the person above….this is a
wonderful idea if they would just make them stronger. If we can send someone into space….why can’t these people make this product a lot stronger and make a ton of people very happy. I just cannot go back to that 50lb back braker I used to use. Pleasssssssssssssse make it last longer.
I love the idea.
I hooked the hose to the faucet, turned it on and it split and leaked immediately. I am shipping it back for a refund. This product is a sham. DO NOT BUY.
800-288-2020 is the number cited on my credit card charge, and I was able to speak to a person. Returning mine because when I open the valve at the end, the last few inches of the hose collapses and all pressure is lost. Same thing happened to the 2nd hose I ordered. I am so disappointed.
Junk hoses!! I got 2 75ft hoses online, on a buy one get, just pay another shipping and handling fee. Took over a month to get them. Used one yesterday for the first time and if busted on first use within 10 minutes of use. Send an email to request an RGA to return them for credit and was surprised to get a response back with an 800 number to call. It’s 800-554-5925 ext. 2
They wanted to send a replacement, but I told them no. Returning them to the address they provided, we will see if they issue credit to my card.
Return address is:
National Express
400 Return Rd.
Wallingford, CT 06494
We really like these hoses… until they burst, leak or otherwise fail. I have called their customer service number, 800-554-5925 ext 2, whenever I have an issue and they have always been friendly and helpful. So far they have sent replacement hoses out for every bad one and I have them within 2 weeks. It’d be nice if they didn’t fail but at least they replace them without hassle.
Tried both green & black. Some failures on both. Some still working. Great idea. Maybe someday the bugs will be worked out. Seems customer service is improving. Haven’t tried to contact them. Just took the loss.
Don’t buy these hoses. They break an leak water. Save yourself money and time and buy a regular hose from a hardware store. I cannot believe people get rich on selling crap to the public.
XHose is serviced by National Express and their number is 800 554 5925 #2
The Dap Xhose pro is the worst piece of garbage on the market. And believe me I have tried all the different types of “expandable hoses”. They are totally worthless after a few uses. This so-called inventor Michael B who does those commercials should be brought to task for making the claims he makes about the quality of this hose. Basically, he’s hosing the public. DO NOT BUY THIS PRODUCT. It definitely does NOT perform as advertized. Terrible.
I just received my hose and within 10 minutes of using it for the first time, I heard a “pop” and saw a blue rubber tube fly out and the hose material shredded and blown open! These are a piece of crap and is very maddening to say the least! There is absolutely no reason these can’t be made much better and stronger. The company is truly hosing the public with all their lies about how wonderful and durable they are! Save your money people and do NOT buy these worthless junk hoses!!!
I purchased two DAP Xhose Pro 75′ hoses late last August and I really didn’t use them until this spring. First one hose, then the other, developed leaks along the seaming (one from the nozzle down and the other in the middle of the hose). I called and was issued one replacement hose (without having to send the defective hoses back). While using the “new” replacement hose, it exploded with a loud “pop” when a piece of the blue rubber inner tubing ruptured through the hose like a projectile, nearly hitting me. I will be sending all three hoses back and will ask to be refunded my original purchase price – over $100. I won’t hold my breath.
They are junk!!!!
Nice try. Got replacement xpros for hose that blew out. Now the replacements are leaking and blowing out. Boo
The XHOSE product is a piece of complete garbage, as if you could not figure that out from reading all the online reviews. Completely 100% true, every single XHOSE product I have ever used has broken along the seam and leaked. Wasted almost $200 on purchases and replacements. Same with my friends – all have junked theirs. Lifetime warranty? Why? So they can keep charging you S&H to ship you the same junk over and over again? This is what’s wrong with the world, among many other things, but crap companies taking advantage of consumers and claiming we don’t know how to use their crappy product is grounds for strangulation with a ripped XHOSE. They have my $200 and I have 4 ripped hoses. Comprende, amigo? F*** YOU, DAP! … and F*** your sh*tty XHOSE!
The only way these garbage hoses will last more than a few months is to make sure you only put on faucet a fraction to keep pressure under about 20lbs., and don’t leave faucet open when hose is off as pressure builds up and hose will burst. I got a couple months out of last replacement before it burst, previously I couldn’t get more than a half dozen uses. PATHETIC. PERIOD
I have a great idea….SOMEONE BUY this Hose Company and make it work.
You would have the whole world so greateful and on their knees with gratitude. EVERYONE Loves these hoses except they don’t last….sooooooo
SOMEONE BUY THIS COMPANY AND MAKE THEM BETTER…..you WILL be rich.
SCAM…..,DO NOT BUY! First use…..hose detached from brass fitting on spigot end…..great idea, but JINK!
Well, these “testimonials” to failure parallel what I experienced. At first I wanted to get a replacement but after reading these comments I will just eat my broken hoses. I bought two black 25ft hoses for washing my cars. They failed after approximately 20 uses. Burst internally and would not hold pressure. These people should be arrested for this scam.
I bought all the other Dap hoses……they didn’t fare well. But I just could not let it go…..so again….I bought the new Black 100ft. hose with the brass fittings.
It has been wonderful. It is more sturdy and does what we all want it to do……and I don’t have to lift the regular stinking 90lb hoses any more. YEA DAP.